FAQ

 

Frequently Asked Questions

**COVID Update: We are still operating as an essential service, we can freight honey anywhere in the country just expect slight delays with shipping, our stall is still open for click and collect (order online and we will package it up for you and leave at the stall), we may also be able to arrange contactless delivery to Darfield, Kirwee and Westmelton flick us a message to see when we might be coming past.. Thanks again for supporting Local!! 

My honey has gone solid. Can I make it all nice and runny again?

Yes! All the Coalgate Honey Co. raw honey varieties will crystallise naturally over time, but if you want to get them back to their liquid state, simply sit the jar in a bowl of hot water. (Note: this does not work for our Creamed and High Country Creamed varieties).

 

Can we buy Coalgate Honey Co. honey in bulk for a cheaper price?

Yes! Just email us at coalgatehoneyco@gmail.com, tell us how much you want to buy, and we’ll send you back a coupon code to use at the checkout.

 

Do We Deliver Honey Within Selwyn?

Yes! We frequently travel between Coalgate and Christchurch and Coalgate and Lincoln and everywhere in between, get in touch with us to see if we may be passing by your place to arrange delivery.

 

Our Wonderful Stockists!!

-Highway Cafe, Springfield.

-Darfield Village Meats, Darfield

-Darfield Eco Garden Centre - Darfield 

-You Can also catch us most Saturdays at the Lincoln Farmers & Craft Market

-We also have a stall at our Homebase in Coalgate. Your’re welcome to order honey online and pick up from the stall just let us know.

Address is 63 Bridge Street Coalgate (find us on google maps)

 

If you are interested in stocking our honey, we would love to hear from you please email us at coalgatehoneyco@gmail.com

 

 

 

Return & Exchange Policy

We pride ourselves on our integrity and in providing our valued customers with high-quality products. Our returns policy for online purchases is uncomplicated — if you are not happy with your product in any way, we will replace it or refund your money.

 

Return the products in their original packaging to us within 30 days and we will refund your credit card with the cost of your purchase less freight. Please note that any credit/ refund applied to a credit card will take your issuing bank’s standard timeframe for the credit to appear on your statement — this is typically 3–5 working days. If you wish to exchange your purchase for another product, we will happily pay the freight for the replacement item(s). Unfortunately, your original postage and/or import duty, customs fees and local sales taxes (levies) are not refundable.

 

Shipping Policy

We aim to process all orders within 48 hours. Orders are processed on business days (Monday–Friday) and during business hours (8am–5pm) only.

 

Please note: We do not post to PO Boxes. Please provide a full physical address, or alternatively please contact us so we can help you.

Rural Delivery: If you are normally on rural delivery please select this option at checkout. if we put your address in the system and it comes up as a rural address and you have selected the standard post option we will contact you to sort this, delaying the deliery of your parcel!

Delivery time: 3–5 working days.

 Pick up: Please arrange pick up with us via email at coalgatehoneyco@gmail.com