Frequently Asked Questions
My honey has gone solid. Can I make it all nice and runny again?
Yes! All the Coalgate Honey Co. raw honey varieties will crystallize naturally over time, but if you want to get them back to their liquid state, simply sit the jar in a bowl of hot water. (Note: this does not work for our Creamed and High Country Creamed varieties).
My Creamed honey has split or separated?
This happens sometime due to the honey getting warm, sometimes the different nectars the bees turn into honey don't always mix well together. fortunately there is nothing wrong with the honey we recommend giving it a mix and continuing to eat it like normal.
Can we buy Coalgate Honey Co. honey in bulk for a cheaper price?
Yes! Just email us at email@example.com, tell us how much you want to buy, and we’ll send you back a coupon code to use at the checkout.
Do We Deliver Honey Within Selwyn?
Yes! We frequently travel between Coalgate and Christchurch and Coalgate and Lincoln and everywhere in between, get in touch with us to see if we may be passing by your place to arrange delivery.
Our Wonderful Stockists!!
- Darfield Village Meats - Darfield
- Darfield Garden Centre - Darfield
- Maddison Eatery - Rolleston (on Menu)
- Café on the green - Glentunnel
-The Artist In - Hororata
- Jade Garden Produce - Rolleston
-Markets we go to,
-West Melton Community Market (first Sunday of the month)
-Gatewood Market (third Sunday of the month Sept till Feb)
-We also have a stall at our Homebase in Coalgate. You're welcome to order honey online and pick up from the stall just let us know.
Address is 63 Bridge Street Coalgate (find us on google maps)
If you are interested in stocking our honey, we would love to hear from you please email us at firstname.lastname@example.org
Return & Exchange Policy
We pride ourselves on our integrity and in providing our valued customers with high-quality products. Our returns policy for online purchases is uncomplicated, if you are not happy with your product in any way, we will replace it or refund your money.
Return the products in their original packaging to us within 30 days and we will refund your credit card with the cost of your purchase less freight. Please note that any credit/ refund applied to a credit card will take your issuing bank’s standard timeframe for the credit to appear on your statement — this is typically 3–5 working days. If you wish to exchange your purchase for another product, we will happily pay the freight for the replacement item(s). Unfortunately, your original postage and/or import duty, customs fees and local sales taxes (levies) are not refundable.
We aim to process all orders within 48 hours. Orders are processed on business days (Monday–Friday) and during business hours (8am–5pm) only.
Large orders: our website calculates shipping based on NZ post rates however when ordering large amounts of items the freight cost can balloon, if you are thinking of making a large order get in touch with us and we can prepare a shipping quote for you.
Please note: We do not post to PO Boxes. Please provide a full physical address, or alternatively please contact us so we can help you.
Rural Delivery: If you are normally on rural delivery please select this option at checkout. if we put your address in the system and it comes up as a rural address and you have selected the standard post option we will contact you to sort this, delaying the delivery of your parcel!
Delivery time: 3–5 working days.
Pick up: Please arrange pick up with us via email at email@example.com